Shipping & Returns
Everything you need to know about getting your slimes delivered safely and our hassle-free return policy.
Shipping Information
Processing Time
Orders are typically processed within 3-5 business days. During peak seasons or special drops, processing may take up to 7 business days.
Shipping Methods
- Standard Shipping: 5-7 business days ($5.99)
- Express Shipping: 2-3 business days ($12.99)
- Overnight Shipping: 1 business day ($24.99)
Free Shipping
Enjoy free standard shipping on all orders over $50! No code needed - discount applied automatically at checkout.
Packaging & Care
Temperature Protection
All slimes are carefully packaged with temperature-resistant materials to prevent melting or texture changes during transit.
Secure Packaging
Each slime is sealed in airtight containers and cushioned with eco-friendly packaging materials to ensure safe delivery.
Tracking
You'll receive a tracking number via email once your order ships. Track your package in real-time from our facility to your door.
Returns & Exchanges
Your satisfaction is our priority. Here's our straightforward return policy.
Return Policy
Due to the handmade nature of our slimes and hygiene considerations, we have a limited return policy:
- Returns accepted within 7 days of delivery
- Items must be unopened and in original packaging
- Defective or damaged items accepted regardless of condition
- Custom orders are final sale
How to Return
- Contact us within 7 days of delivery
- Provide your order number and reason for return
- We'll send you a prepaid return label
- Package items securely and ship back
- Refund processed within 5-7 business days
Damaged or Melted Slimes?
If your slime arrives damaged, melted, or not as expected, contact us immediately with photos. We'll make it right with a replacement or full refund - no questions asked!
Questions About Shipping?
Our customer service team is here to help with any shipping or return questions.